Return Policy

We want you to love your purchase!
If you’re not completely happy, please reach out within 30 days of delivery — we’ll do our best to make it right with an easy return, exchange, or refund.

To start a return, email us at hello.nateandkate@gmail.com with your order number and a quick note about what’s going on. We’ll reply with simple next steps.

Return Details

  • If your order arrives damaged or defective, we’ll replace it or issue a refund right away — and we’ll cover the return shipping via USPS.

  • For all other returns, we’ll provide a prepaid USPS shipping label to make the process as easy as possible. The cost of return shipping will be deducted from your refund.

  • Once we receive your return, we’ll issue a refund to your original payment method and confirm by email.

If you ever have a question or concern, please reach out — we’re always happy to help.

 

Shipping Policy

We offer free standard shipping on all products.

Orders are processed within 1–2 business days, and standard shipping usually takes 3–5 business days to arrive via USPS.

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow it right to your door.

Questions about your order or delivery? Email us anytime at hello.nateandkate@gmail.com - we’re happy to help!